If you place your order before 2:00 pm, and your payment is confirmed, we will ship your order the same business day. We will send you a shipping confirmation and tracking code as soon as we have handed your order to the shipping company.
Title to the products in your order will transfer to you when the products are picked up by the shipping company at our warehouse. Risk of loss will transfer to you when the products are delivered to you, or a person designated by you.
You normally will receive your Sonos products within 1 working days of your order. Such shipping is free of charge if your order is shipped within the Sonos Service Region. Our shipping partner may send you an email offering more detailed delivery services, like the possibility to opt for a particular delivery slot. This is a service offered by the shipping partner and is not provided by Sonos.
If you need a speedier delivery you can opt for express delivery when placing your order. The additional cost for express shipping is indicated. So you will know what the costs will be before selecting the option.
If you require shipping to a country that is not part of the Sonos Service Region, please contact Sonos Customer Care.
Note that:
- It is not possible to deliver to freight forwarders, hotels, PO Boxes or army BFPO
- We don’t ship on either weekends or public holidays and we don’t deliver on public holidays
- For countries outside the EU (for example Norway, Switzerland and the United Kingdom) additional import duties and/or taxes may apply. Moreover, customs clearance may add additional transit time
- We may from time to time offer products for pre-orders or backorders. In such case we will not be able to ship to you within the delivery terms as set out above and will inform you of the expected shipping date when known
- If your order is subject to review due to a suspicion of fraud delivery may be delayed and/or cancelled