Sonos Terms of Sale

These terms and conditions of sale (“Terms of Sale”) apply to any purchase made by an end user customer (the “Website”) or over the phone with the Sonos sales team. In addition, the purchase and use of Sonos products are also subject to our Terms of Use, License and Warranty Agreement and our Privacy Policy. By placing an order you agree to be bound by these Terms of Sale, the Terms of Use, License and Warranty Agreement, and our Privacy Policy.

Last Update: November 2024 | Archived versions

Prices and conditions

All prices mentioned in the web shop do not include sales tax and we will ship your product to you for free within the Sonos Service Region. See the section on Payment options and taxes for more detailed info on applicable taxes.

If you want a product shipped outside the Sonos Service Region or if you want it delivered per express shipping, additional shipping fees and/or custom duties will apply. See our delivery and shipping terms for more information.

Requirements to purchase a product

In order to place a valid order for Sonos products on the Website or by phone, you must meet the following requirements:

You are 18 years of age or older and if you are ordering on behalf of a company you are authorized to conclude contracts on behalf of this company;
You are an end user and do not intend to resell the product(s); and
You guarantee that the information you provide to Sonos in the order is accurate and complete.

How to order your SONOS products

You can order your Sonos by going to ‘shop’ on the Website and add the product of choice to your shopping basket. Once you have added everything you need to your shopping basket and clicked ‘checkout now’ fill in the requested information or just log in to your account if you are a returning customer. Before finalizing the order you will be asked to enter any discount code you may have and select a payment and shipping method.

Once you click on ‘place your order’ or ‘continue to PayPal’ your order is final. This means you will have to pay the purchase price.

If you are ordering over the phone, the Sonos sales team will talk you through the process and will summarize your order. Once you’ve confirmed your order the sales team will charge your payment method of choice and the order is final.

If any of the scenarios for non-acceptance apply, Sonos may reject or cancel your order in which case we will refund any payment you have made.

Once you have placed your order, you will receive an order confirmation by email.

We will process your order as soon as we have received confirmation of your payment. See shipping and delivery for more information on when you may expect to receive your Sonos products.

Non acceptance of your order

If any of the following scenarios should arise, Sonos may choose to cancel your order and refund your payment:

You are not meeting the requirements for sale;
Sonos is unable to obtain authorization of your payment;
You are requesting shipment to a country that is not within the Sonos Service Region;
Products shown on the Website contain a manifest error, such as being incorrectly priced or otherwise incorrectly described;
Other special circumstances that justify cancellation of the order, including but not limited to the misuse of a discount code and/or suspicion of fraud.

taxes

In accordance with state law, if an item is subject to sales tax, it will be taxed using the applicable sales tax rate for your shipping address at the time of order. The amount of tax charged on your order will depend upon many factors including type of item purchased and destination of the shipment. Factors can change between the time you place an order and the time of payment, which could affect the calculation of sales taxes. The amount appearing on your order as sales tax may differ from the sales taxes ultimately charged.

Promotional vouchers, discounts, and discount codes and their redemption

Promotional vouchers, discounts and/or discount codes are vouchers and codes that cannot be purchased, but are issued by us as a discount offer for the purchase of Products on the Website.
Promotional vouchers, discounts and/or discount codes may be subject to applicable terms and conditions. Please check the terms and conditions of any promotional voucher and/or discount codes before using it.
Unless otherwise agreed in the applicable terms and conditions, the following applies:
1. it can be redeemed once only in connection with an order; and
2. only within the specified period; and
3. it is not possible to combine multiple promotional vouchers and/or discount codes; and
4. certain Products may be excluded from the promotion and a minimum order value may apply.
The value of promotional vouchers, discounts or discount codes will not be paid out in cash, nor will it accrue interest. Promotional vouchers and/or discount codes will not be returned to you if all or some of the items you ordered are returned.
In case of suspected fraud with your promotional voucher, discount or discount code, we reserve the right to reject and/or cancel the order.

Speaker Sets

We’re pleased to offer speaker sets , a convenient way to build a whole home audio system. Our terms of sale are applicable to our speaker sets products, in addition to the below terms and conditions:

Discounts and promotion codes are not eligible on speaker sets
Returns will be accepted for the entire speaker set and for individual items within the speaker set (partial returns). The value that Sonos will refund in a partial return has been priced by set for quick and easy processing.

Limited Editions

From time to time we may offer limited edition products. Our terms of sale are applicable to our limited edition products, in addition to the below terms and conditions:

Discounts and promotion codes are not eligible on limited edition products
Each limited edition is unique and may look and perform differently than standard Sonos products.
Returns and replacements will be accepted for limited edition products, subject to our Terms of Use, License and Warranty Agreement. A limited edition replacement is subject to availability and your replacement may be another Sonos product of like kind and quality.

Price match guarantee

Sonos will honor the best price for our products . If you find the same product advertised by a Price-matched Sonos Reseller at a lower price within 30 days of your purchase date, we’ll refund you the difference via your original payment method.

Contact Sonos Support to get started.

Here are the details:

“Price-matched Sonos Resellers” are limited to specific resellers by country as outlined below*.
If we lower our advertised price within 30 days of the purchase date we will match our lower price upon request.
Product must be identical to the product you purchased. (i.e. the exact same SKU as it appears ). We do not price match individual products against bundles or speaker sets containing the same product.
You must provide genuine proof of a generally available lower advertised price by the Price-matched Sonos Reseller (coupon, screenshot, etc., are acceptable) and product must be currently in-stock at the Price-matched Sonos Reseller.
Product must be new and in original packaging. It cannot be refurbished, damaged, previously returned, on clearance or open box.
Product price must not be lower due to an advertising error or misprint.

* Price-matched Sonos Resellers by country:

United States: Best Buy US, ABT, Nebraska Furniture Market, Amazon (Amazon as reseller), and PC Richards.
Canada: Best Buy Canada, Visions, The Source, Amazon (Amazon as reseller)
Netherlands: MediaMarkt Netherlands, Bol Netherlands, Coolblue Netherlands, Expert, Amazon (Amazon as reseller), and EP
Belgium: MediaMarkt Belgium, Bol Belgium, Coolblue Belgium, Amazon (Amazon as reseller)
France: FNAC France, Darty France, Boulanger France, Amazon (Amazon as reseller)
Germany: MediaMarkt Deutschland, Saturn Deutschland, Amazon (Amazon as reseller)
United Kingdom: John Lewis UK, Richersounds UK, Sevenoaks UK, Smart Home Sounds UK, Amazon (Amazon as reseller)

Data protection

Personal data obtained by us from you shall be held and processed in accordance with applicable laws and consistently with the Sonos Privacy Statement. Please take time to read this, as it includes important information which applies to you.

General Legal Terms

Sonos may change these Terms of Sale at any time by posting revised terms on this Website. However, such changes will not affect the terms applicable to sales that were concluded prior to the date the revised Terms of Sale were posted. If any part of these Terms of Sale are for any reason unenforceable, that shall not affect the validity and enforceability of any of the remaining provisions of the Terms of Sale.

These Terms of Sale are subject to the law of the country where you live.

How to reach us for questions or comments

Questions or Comments?
If you have any questions or comments feel free to contact us.

If you contact us, it is helpful if you give a clear description of your question or comment. This will make it easier to sort it out for you. Also include your email or telephone number, so we know where to reach you. We will do our best to respond to your communication within one working day. If it will take longer to resolve your issue, we will let you know.