Returns

Our 30 day return policy / Your right to withdraw the purchase

We are confident that you will love your new Sonos product, however, if you are unsatisfied for any reason, simply let us know within 30 days. We will refund the full purchase price, and we will even cover the shipping cost back to us.

In order to return your Product under the return policy, please check that:

1. You have purchased the product directly from Sonos (via phone or via the Website);
2. You contact Sonos and begin the return process within 30 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods;
3. The product is returned in the original Sonos packaging, with all materials included, and in new or as-new condition; and
4. You strictly follow the Sonos return instructions as set out below.

What you need to do if you want to return a product:

1. Contact our Sales team by filling out the Return Merchandise Authorization (RMA) form here.
2. Use the Sonos shipping label and save a copy
   You will receive an email confirming the RMA number and a prepaid returns shipping label. Follow the shipping instructions set out on the label to send the products back to Sonos. We are unable to process returned products sent using an alternate carrier or shipping label. Please ensure that all previous shipping labels or other markings have been removed or covered completely prior to applying the provided return shipping label. Retain a copy of the shipping label with the applicable tracking number provided by the carrier.
3. Return the product within 14 days of the RMA issue
   Sonos must receive the returned item within 14 calendar days after an RMA number has been issued and the unit returned must match the serial number specified in the RMA. Make sure you pack the product in a safe packaging. All contents (brochures and wires) need to be included and the product must be returned in its original Sonos packaging.
4. Receive your refund or a repaired or replacement product
   You may expect to see a credit to your account within 10 – 15 working days. Credit will be issued in the same manner as your original purchase payment.